‘We’ve let them down’: Sonos gets a new CEO after its disastrous year, and it looks like better times are ahead
Posted by:
David Wilson
2024 was a challenging year for Sonos as it faced backlash over app issues and a lackluster headphone launch. CEO Patrick Spence has stepped down, replaced by Tom Conrad, who aims to refocus the company on innovation and customer satisfaction. The new CEO acknowledges past missteps and aims to restore Sonos’ reputation, addressing internal restructuring and technical debt issues. While challenges lie ahead, Conrad’s leadership brings hope for Sonos’ future success and reputation recovery.
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