Microsoft warns its January Windows updates may fail if this Citrix software is installed
Posted by:
Sarah Collins
Microsoft has raised a cautionary flag for users with Citrix’s Session Recording Agent version 2411 installed, warning of potential incompatibility issues with the latest January 2025 Patch Tuesday update. The problem arises as the update fails to install correctly, triggering an error message leading to incomplete installation and a rollback mechanism. This compatibility hiccup has sparked investigations from both Microsoft and Citrix.
In response, Microsoft acknowledges that devices with specific Citrix components may face challenges in fully adopting the January 2025 Windows security update, prompting Citrix to delve into the root cause and devise a remedy. While individual users are less likely to encounter disruptions, affected organizations can work around the issue by temporarily stopping the client and adjusting the startup settings for a successful update. Although a preemptive fix is pending, the workaround offered is straightforward to implement for users keen on ensuring consistent software performance and security.
As always, staying vigilant for software updates is paramount to addressing potential glitches and upholding system integrity. In the interim, following the prescribed guidelines can help navigate the ongoing compatibility concerns between the Windows update and Citrix’s Session Recording Agent.
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